REFUND & CANCELLATION POLICY

At The Carman Gym, we strive to provide a positive experience while maintaining fair scheduling and policies for all clients

General Policy

All service purchases are final unless otherwise stated. Refunds are not available for services that have already been provided. If you need to cancel or reschedule an individual session, please contact us as soon as possible. Classes must be cancelled at least 24 hours in advance for a full refund.

If The Carman Gym cancels a service or program, participants will be offered the option of a full refund, account credit, or transfer to another available service or program.

Program Policy

Program registrations may be canceled for a full refund if the cancellation request is received at least 24 hours before the first scheduled class.

Once the first class has begun, program fees are non-refundable and non-transferable, regardless of attendance or completion.

Participants may make up one missed class per program outside of the regularly scheduled class time, subject to instructor availability. Make-up sessions must be completed within one month of the current program and cannot be carried forward to future programs. Additional missed classes are not eligible for refunds, credits, or additional make-up sessions.